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Stranded customers sue Dadd's Limousine and win

6:07 PM, Jun 17, 2013   |    comments
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Dadd's Bus Service to reimburse customers after complaint of bus breakdown

GRAND RAPIDS (WZZM) -- A limousine company that left its passengers stranded on the way to a Detroit Tigers game will have to reimburse customers for their troubles.

13 On Your Side exposed the company back in 2009, then again in 2011. In May of this year, two more groups came to us for help.

In Jenae Jackson's case, she bought a Tigers package online from Dadd's Magic Bus for 30 people. Dadd's was to provide the tickets and transportation. On May 11, the day of the game, the bus never came. A spokesperson for Dadd's said its driver went to the wrong pickup location and did refund Jenae's money for transportation. However, they refused to pay Jenae for the tickets, saying that it's not the company's responsibility.

Bryan Roberts also purchased the Tiger's package deal for his group. That day, the bus broke down on the ramp to I-96 in Walker. They never made it to Detroit. Dadd's reimbursed the group for the transportation, but refused to pay for the tickets.

13 On Your Side talked to Cooley Law School professor Nelson Miller who said that Dadd's should be responsible for the tickets. "It's a charter, it's a special situation. It would appear that in a package situation the charter company would have the responsibility and liability for not getting customers to the game."

Both Jackson and Roberts filed small claims against Dadd's and won their cases. Both parties said they did not sign any kind of contract. Jackson says the judge said that because it was a package deal, Dadd's was responsible for the cost of the tickets.

Dadd's was ordered to pay Jackson $839 and $319 to Roberts. WZZM did contact Dadd's Monday morning, but no one responded to our request for a comment.

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