GRAND RAPIDS (WZZM) -- People who live in Plaza Towers will have to wait a while to go back home. Condo management sent a notice Monday afternoon saying they don't know when the downtown high-rise will reopen.
Crews have been pumping water out of the basement and garage since the weekend and they will add another pump Tuesday. But after water is removed, managers say they need to have fire protection, electricity, and safe water before they let residents back in.
About 1.3 million gallons of water still needs to be pumped out of the Plaza Towers, which is the second tallest building in Grand Rapids, behind Bridgewater Place.
Plaza Towers has flood insurance which should cover the work to get the building open again.
Plaza Towers is working with residents to retrieve personal belongings and is providing the following numbers to be used in an emergency: 616-855-3335. Crews are going unit to unit to empty refrigerators to prevent thawing to minimize potential damage.
Below is a list of frequently asked questions provided to us by Plaza Towers.
Q: When will residents be allowed to move back into their homes?
A: We will not be able to answer this until the water stops flowing, the water is removed and the engineering team can assess the damage. We will update this situation within 24 hours.
Q: How much damage was done?
A: More than 1.6 million gallons of water flowed into the area. At this moment, we know of 24 vehicles that were damaged in the parking garage.
Q: What can residents do to get assistance?
A: The Heart of West Michigan United way has an emergency assistance number to call, 211. Multiple human services agencies are coordinating efforts to meet immediate needs of those throughout the community affected by the floods. Residents may also want to contact their insurance companies.