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Collision centers swamped with accidents

10:22 PM, Jan 7, 2014   |    comments
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GRAND RAPIDS (WZZM) -- A week of snow has equaled a week of accidents. All those wrecks soon end up at collision centers where repair workers are pulling long hours to handle the number of cars needing repairs.

The after effects can be just as scary as the accident itself. It's the technician's job at Hansen Collision to clean up the mess but the winter weather is increasing the workload.

"We are getting several tow ins a day, it's a lot to handle," siad Brandon VanEck, marketing manager for Hansen Collision. He says the recent storm has crews busy fixing damage, from slide offs, rear ends crashes, and crashes in parking lots.

"Yes it's absolutely insane, every time you turn around a customer is walking in the door or the insurance company is calling," VanEck said.

While the weather is great for business, his men are working around the clock to get cars back to people on time. "We've definitely seen a spike, today I believe there were four or five different tow ins, that's unexpected work, on top of the expected work we already have coming in."

They say coffee, camaraderie, and the customer makes all the difference. "I think a lot of what gets us through is seeing the customer happy when we get the car back to what it was."

Managers say their men are working 12 to 14 hour days throughout the storm.

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