Greg Halas trudges through snow.
GRAND RAPIDS (WZZM) -- Rain or shine, snow or sleet, postal workers deliver the mail unless you don't take the time to shovel. The United States Postal Service is asking customers to clear sidewalks, stairs, and mailboxes.
Greg Halas is a postal worker with a route that is supposed to take around eight hours on a good day, but when there is heavy snow, his route is much longer. "It takes 11 hours, but I have to do it in 10," explains Halas.
Part of his route is on foot and he has to trudge through deep snow, which slows him down. "It sucks... that about sums it up; it sucks," said Halas.
He tries to deliver all the mail to everyone, but sometimes he hits a staircase covered with ice. "That wasn't shoveled so I didn't deliver their mail. Today it is shoveled but they still have ice on the steps, so it really isn't very safe," explains Halas.
It is not enough just shovel explains Halas. You have to de-ice because carrying a heavy mailbag up slippery steps is just something postal carriers don't want to do.
Roger Elliott is a carrier superior for the United States Postal Service. "The number one thing we are worried about is carrier safety, so if it is not safe we aren't going to deliver your mail."
Another thing you have to do is clear the snow around your mailbox. If there is a three foot drift blocking it, there is no way for a postal carrier to reach it from their vehicle.
If you are not getting your mail you can call your post office. "A lot of the times the carrier will write notes on your mail as to why you are not getting your mail," explains Rob Meade, Postal Service Carrier Supervisor.
For more information see https://www.usps.com/manage/know-mailbox-guidelines.htm